Refund Policy

At The Ambience Creacions, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer refunds under the following conditions:

Eligibility for Refunds

  • Your item must be unused, in its original condition, and in the original packaging.
  • You must request a refund within 14 days of receiving your order.
  • Proof of purchase (order number) is required.

Non-Refundable Items

The following items cannot be refunded:

  • Products marked as “Final Sale” or “Discounted.”
  • Items that have been worn, washed, or altered.
  • Personalized or custom-made products.

How to Request a Refund

  1. Contact our customer service team via the contact form on theambiencecreacions.com.
  2. Provide your order number and reason for the refund request.
  3. If approved, you will receive instructions on how to return the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

Processing Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5-10 business days.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, you may return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will provide a prepaid return label and process a refund or replacement.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank first. Some payment methods may take additional processing time. If the issue persists, contact us for assistance.

For any further questions, please refer to our Terms of Service or reach out to our customer support team.

Thank you for shopping at theambiencecreacions.com.